# GentCrest - Track Your Order ---
Track Your Order
Enter your tracking number below — we'll look it up on 17TRACK
Direct Carrier Tracking
Already know your carrier? Track directly:
Tracking Status Guide
| Status | What It Means |
|---|---|
| Order Confirmed | We've received your order and payment. |
| Processing | Your order is being prepared (1–2 business days). |
| Shipped / In Transit | Package has left our warehouse. Tracking may take 24–48h to update. |
| Out for Delivery | Package is with your local carrier — arriving soon! |
| Delivered | Carrier confirms delivery. Check your mailbox, front door, or with neighbors. |
| Exception / Held | Customs delay, address issue, or missed delivery attempt. Contact the carrier or us. |
Haven't Received Your Order?
📬 Shows "Delivered" but not found
Check with neighbors, building manager, or local post office. If still missing after 48h, contact us.
⏳ No updates for 10+ days
This may indicate customs delay or transit issue. Contact us and we'll investigate with the carrier.
📅 Past delivery window
Email kangkanglinks@gmail.com with your order number. We'll open a carrier inquiry.
📦 Package arrived damaged
Contact us within 48h with photos. We'll arrange a replacement or full refund immediately.
Questions? Email us at kangkanglinks@gmail.com — we respond within 24h.