Refund Policy
We stand behind every product. If something's wrong, we'll make it right.
When You Get a Full Refund
100% refund — including original shipping — in these cases:
| 🛠️ Defective or damaged | Manufacturing defect or shipping damage |
| 📦 Wrong item shipped | You received something different from what you ordered |
| 📋 Missing items | Part of your order wasn't in the package |
| ⏰ Never arrived | Not received within 30 days (45 days international) |
| ❌ Cancelled in time | Cancelled within the 2-hour window |
Refund Amount
| Defective / Damaged / Wrong item | 100% including shipping |
| Order never arrived | 100% including shipping |
| Changed mind (within 30 days) | Item price only |
| Price adjustment (within 7 days) | Price difference |
Refund Processing Time
| Credit / Debit Card | 5–10 business days |
| PayPal | 3–5 business days |
| Shop Pay / Apple Pay / Google Pay | 3–7 business days |
Refunds are always issued to your original payment method. We can't send refunds to a different card or account. Your bank may need extra time to post the refund.
Partial Refunds
Partial refunds may apply when:
| Used or damaged by customer | Up to 20% restocking fee |
| Returned after 30 days (within 45) | Store credit only (discretionary) |
| Set returned with missing pieces | Deducted value of missing items |
Refund Disputes
-
Check your account
Refunds may take several days to appear — check with your bank first. -
Contact us
Email kangkanglinks@gmail.com with your order number and details. -
We'll investigate
Response within 48 hours. Most issues resolved quickly.
⚠️ Before filing a chargeback
Please contact us first — we can resolve most issues quickly. Unauthorized chargebacks may result in account suspension.
Please contact us first — we can resolve most issues quickly. Unauthorized chargebacks may result in account suspension.